We are looking for an experienced and professional Medical Receptionist to join our growing team.
As a Medical Receptionist you will excel in providing first-rate customer care and have great interpersonal skills at front desk and on the telephone. You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.
The post-holder is responsible for:
Answering the telephone
Dealing with all enquiries from patients attending the Surgery
Booking and cancelling appointments
Booking in patients arriving for appointments
Deal with non-clinical enquiries regarding prescriptions
Recording home visit requests
Tidying up waiting area and clinicians’ rooms
Filing of notes, correspondence, results etc.
Taking results via the telephone from hospitals
Telephoning patients with results/scans etc., at the Doctor’s request
Telephoning patients when necessary
Attend staff Practice meetings
Chaperoning for patients when necessary
You will need:
Strong inter-personal and prioritisation skills
To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them
To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice
To be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.