Operations Assistant

We are looking for a dynamic and proactive Operations Assistant to join our team, working closely with reception and the administrative staff. This is a vital role that requires strong leadership skills.

Key Responsibilities:

• Lead the reception team to deliver exceptional patient care.
• Oversee and manage the reception area, always ensuring efficient workflows.
• Supervise the appointment system, ensuring timely and smooth service for patients.
• Train and develop reception staff, ensuring data accuracy and efficient processing of patient information.
• Oversee all administrative tasks completed by the reception team.
• Act as the first point of contact for complaints, resolving issues promptly and professionally.
• Communicate effectively with staff at all levels within the surgery.

Skills and Experience Required

• Proven leadership experience in general practice.
• Strong organisational and leadership skills with the ability to manage and motivate a team.
• Approachable, calm, and reliable, with the ability to remain composed under pressure.
• Demonstrated ability to adapt quickly and make sound decisions in changing circumstances.
• Willingness to cover shifts and adapt to varying schedules when necessary.
• Excellent communication skills and the ability to liaise effectively with a wide range of people.

What We’re Looking For:

The ideal candidate is a confident leader who takes initiative whilst under the direction of the Partners , inspires the team, and prioritises patient care. If you are passionate about making a difference and thrive in a fast-paced, dynamic environment, we encourage you to apply.