Health Care Navigator

Longfield Medical Centre are hiring!

We are looking for professional Health Care Navigators to join our growing team. As a Health Care Navigator, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of Health Care Navigators on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

You will be the first point of contact for all visitors to the practice and will be expected to follow the practice mission statement of always aiming to provide high quality primary care services through an ethos of continuous learning and reflection. Care Navigators will always be expected to be professional, helpful and understanding of our patients needs.

The post-holder is responsible for:

Answering the telephone
Managing the Patchs (Online Triage) requests
Dealing with all enquiries from patients attending the Surgery
Booking and cancelling appointments
Booking in patients arriving for appointments
Dealing with non-clinical enquiries regarding prescriptions
Recording home visit requests
Tidying up waiting area and clinicians’ rooms
Filing of notes, correspondence, results etc.
Taking results via the telephone from hospitals
Telephoning patients with results/scans etc., at the Doctor’s request
Telephoning patients when necessary
Attending staff Practice meetings
Chaperoning for patients when necessary
Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc.

You will need:

Strong inter-personal and prioritisation skills.
To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
General Practice and SystmOne experience is preferable.

Various shift patterns available:

Shift Pattern:

26 Hours