About the Role
In this front-line role at the practice, our Medical Receptionists known as Care Navigators help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
The main responsibilities of the role include, greeting and directing all patients, making appointments, accepting and handing out prescriptions, letters, completed forms, specimen bottles, etc. Dealing with requests for information and managing problems and complaints, along with advising patients of Practice procedures, as well as answer the telephone promptly and politely whilst maintaining high levels of patient focus.
About the Candidate
The candidate will have excellent communication and organisational skills, have a good telephone manner, be computer literate, be able to work under pressure and always maintain confidentiality. The successful candidate must be able to work as part of a team. Having General Practice experience and knowledge of SystmOne would be an advantage but not essential as training will be given.
Work pattern:
Monday to Friday 27.5hrs, 5.5hours per day, shifts allocated on a monthly basis, candidate must be available during surgery opening times Monday to Friday 0800-1830
About Us:
Southend Medical Centre is a 7300 patient practice with a friendly and supportive team that strives to provide an outstanding service to its patients. We are proud to be a multi-cultural surgery, we have been accredited with several awards including our Pride in practice LGBTQIA+ Gold award, our Veterans Friendly Practice award, our Dementia Awareness Practice award, our Trauma Informed surgery accreditation and were finalist in the Impact Awards Practice of the Year 2023. We hold patient care at the forefront of our minds, and we fly the flag for the future of healthcare by being a training and research studies practice.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.