Fern House Surgery is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong leadership skills, experience in a GP practice, and proficiency with the SysmOne system. The position offers a competitive salary, professional growth opportunities, and a supportive work environment. Working hours are Monday to Friday.
Key Responsibilities include:
- Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on troubleshooter where required.
- Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
- Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service. ensure all objectives & tasks are carried out efficiently & on time by Reception team
- Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
- IT & Admin Expertise: Ensuring data accuracy and efficient processing of patient information. Oversee and manage all administrative tasks completed by the reception team such as the emails, incoming/outgoing post, the upkeep of notice boards and receipt of incoming deliveries
- Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
- Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.
- Deal with complaints: Be the first point of contact for any complaints that come into the surgery
- Oversee premises: the patient areas such as reception, waiting room, consulting rooms & corridors
What We’re Looking For:
- Leadership Experience: A proven track record in a leadership role, ideally in a GP practice or healthcare setting.
- GP Reception Experience with a deep understanding of practice operations and patient care.
- People Skills: An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure.
- Problem-Solving: The ability to adapt quickly and make sound decisions, especially in busy and challenging situations.
- Flexibility: A willingness to cover shifts and adapt to changing schedules when necessary.
If you’re ready to take the next step in your career and lead a dedicated team in a practice committed to excellence in patient care, we’d love to hear from you!