Normally with this type of query you will find a duplicate entry in the patient’s record after the referral date. This entry would supersede the referral and re-activate the alert.
I would also recommend you check the read code used. The following codes are within the QOF cluster:
CTV3 Version 2
XaKGy 8Hj0. Referral to diabetes structured education programme
XaNTQ 8Hj3. Referral to DAFNE diabetes structured education programme
XaNTS 8Hj4. Referral to DESMOND diabetes structured education programme
XaNTT 8Hj5. Referral to XPERT diabetes structured education programme
XaNTH 9OLM. Diabetes structured education programme declined
XaXkZ 8IE9. Referral to diabetes education and self-management for ongoing and newly diagnosed structured programme declined
XaZuQ 8IEa. Referral to DAFNE diabetes structured education programme declined